1. Introduction

Welcome to Excellante Korea (“us,” “we,” or “our”). Your privacy (‘User’ or ‘Client’) is of utmost importance to us, and we are committed to safeguarding your personal information.

This Privacy Policy outlines our practices regarding the collection, use, and protection of information that you provide when using our Website [www.Excellante.com] (the “Website”).

2. Information We Collect

To offer you our support services effectively, we collect specific personally identifiable information, such as your name, email address, and contact details when you visit our website and submit inquiries. This information is essential to tailor our support services to your needs.

3. Users’ Right to Personal Security

(1) You have the option to provide us with your nickname instead of your legal name for enhanced personal security.

(2) Feel free to get in touch with us at any time if you wish to request the removal and permanent deletion of your personal information from our web and mail servers. We will follow your request accordingly.

4. How We Use Your Information

We highly value your privacy. Any information you share with us will be handled with the utmost confidentiality and will be exclusively used for the following purposes:

(1) Responding to your inquiry by our team and, if necessary, our trusted partnership agency and professional experts.

(2) Communicating with you, and providing our support services.

(3) Working on your request and delivering your goals and needs.

(4) Complying with Korean data protection regulations and guidelines.

5. Data Security

Securing your personal information is our top priority. We employ robust measures through our website and mail server hosting data center solutions to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

6. Sharing Your Information

We may share your personal information with third parties (e.g., taxi driver, for hotel or hospital booking, etc.) only in the following circumstances:

(1) To work on your request and deliver your goals and needs.

(2) To communicate with you, and provide our support services.

(3) To comply with legal obligations.

(4) To protect our rights, privacy, safety, or property if necessary.

7. Cookies

Our Website does not use cookies at all. So, we do not store any information on your device through cookies.

8. Personal Information Handling

(1) Processing Consent:  By using our Website, you expressly consent to the processing of your personal information for the purposes outlined in the Privacy Policy, Terms of Use, and Terms of Service.

(2) Data Transfer:  By using our Website, you agree to the transfer of your data for the purposes outlined in the Privacy Policy, Terms of Use, and Terms of Service.

9. Information Retention Period

User information, including personal details provided in inquiries or emails, such as names, email addresses, and contact information, along with associated requests, will be retained on our web and mail servers for 2 years (24 months). After this period, the information will be securely erased and permanently deleted.

10. Contact Us

If you have any questions or concerns about our Terms of Use, please reach out to us through the contact form on our website or by emailing us at support@Excellante.com. We will usually respond to you within 24 hours.

11. User Agreement Reminder

Your use of our services implies your acknowledgment and acceptance of the terms outlined in this Privacy Policy.

It is crucial for users (our clients) to read and fully understand this Privacy Policy before agreeing.