Terms of Service

Last Updated: [1 Feb 2024]

1. Acceptance of Terms

By accessing or using the services provided by Excellante Korea (“us,” “we,” or “our”), you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.


2. Use of the Services

Users must be at least 18 years old to access our services

Users agree to utilize our services for legal purposes and by all relevant laws and regulations, including those in Korea.


3. Services Description

Excellante Korea specializes in services tailored to support, guide, assist, and provide information to foreigners, expatriates, and foreign businesses.

The details of our services, including features, pricing, and terms, are outlined on our website www.Excellante.com, and may be subject to change without prior notice.

In the event of changes, we will notify the concerned parties and our clients properly.


4. User Responsibilities

Clients are responsible for providing accurate and complete information necessary for the provision of our support services.

Clients agree not to misuse our services for any illegal or unauthorized purposes and to comply with all applicable laws and regulations in South Korea.


5. Payment and Fees

Payment details for our services are provided in the pricing section of our website.

We reserve the right to modify our service fee policy at any time.

If necessary, we will notify the relevant parties and our clients of specific changes and engage in further discussions through appropriate means, including email, voice call, text message, and face-to-face meetings if required.


6. Cancellation and Refund Policy

Cancellation requests must be submitted following the procedures outlined on our website FAQ forum.

Refund eligibility and amount are subject to our refund policy, as detailed on our website FAQ forum.


7. Intellectual Property

All content and materials provided as part of our support services are the exclusive property of Excellante Korea and are protected by intellectual property laws.

Clients may not use, reproduce, or distribute our content without explicit permission.


8. Confidentiality

During the provision of our services, any information shared with us will be treated confidentially.

We reserve the right to implement security measures to protect your information with third-party entities, as well as our website and mail server hosting data center.


9. Necessary Information Sharing for Service

We may share your information with third parties (e.g., taxi drivers, hotel or hospital booking services, etc.) only when necessary to provide our service.

By using our service, you agree to allow us to share your personal information with these providers to fulfill your requests.


10. Limitation of Liability

Excellante Korea is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our support services.

It’s crucial to emphasize that we are not legally accountable for any outcomes resulting from the decisions or actions you make based on our information, guidance, and services.


11. Request Management and Service Termination

If we cannot address a specific request, we reserve the right to reject, cancel, or decline it at our discretion. In such cases, we may suggest contacting another third party for assistance.

Additionally, we retain the right to terminate or suspend services for various reasons, including a violation of our Terms of Service or encountering special situations beyond our capacity to address.

In such unique circumstances, we will notify the client through appropriate channels, including email, text message, voice call, and, if necessary, a face-to-face meeting, depending on the specific situation of each case.


12. Accuracy of Service Information

While our ongoing commitment is to furnish customers with precise information and reliable guidance, it’s important to acknowledge that we cannot guarantee flawless perfection in every aspect of our services or assure absolute correctness in every situation where discrepancies may arise.

Moreover, it is crucial to recognize that the ultimate evaluation, understanding of the information, approval, discretion, decision-making, and implementation regarding that information or service ultimately rests with the customer.


13. Governing Law

These Terms of Service are governed by and construed by the relevant laws of South Korea.


14. Changes to Terms

We may update these Terms of Service periodically.

The latest version will be posted on our website with the specific updated date, and your continued use of our services constitutes acceptance of any changes.


15. Contact Information

If you have any questions or concerns about our Terms of Service, please reach out to us through the contact form on our website or by emailing us at support@Excellante.com. We will usually respond to you within 24 hours.


16. User Agreement Reminder

Your use of our services implies your acknowledgment and acceptance of the terms outlined in these Terms of Service.

It is crucial for users (our clients) to read and fully understand these Terms of Service before agreeing.

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