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Title
How can I contact and request my needs?
Contact & Communication
Author
Excellante Korea
Date
2024-02-13 15:33
Views
228
(1) For new cases, please use our inquiry form or Q&A forum, providing details about your needs and the due date. We will review and respond within 24 hours to discuss your requirements.

(2) After the case is opened and initiated:

a. Clients can use additional contact methods, including email and text via WhatsApp.
b. We prefer communication via email and WhatsApp for text messages
c. Clients can request to use other App messenger tools such as Kakao, Telegram, Facebook messenger, Line, Viber.
d. If necessary and urgent, voice calls are available through WhatsApp or other App messengers upon request
e. Customers can request in-person meetings, which may incur additional service fees; however, we prefer to handle interactions remotely as much as possible.
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