Frequently Asked Questions


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FAQs provide answers to common queries.

Note: The information in this FAQ is for general reference only. For specific advice, consult professionals or contact us directly. The FAQs may change, and external links don’t indicate endorsement.

All the FAQs below are as of 1 Feb 2024.

Total 11
#Contact & Communication
(1) For new cases, please use our inquiry form or Q&A forum, providing details about your needs and the due date. We will review and respond within 24 hours to discuss your requirements.

(2) After the case is opened and initiated:

a. Clients can use additional contact methods, including email and text via WhatsApp.

b. We prefer communication via email and WhatsApp for text messages

c. Clients can request to use other App messenger tools such as Kakao, Telegram, Facebook messenger, Line, Viber.

d. If necessary and urgent, voice calls are available through WhatsApp or other App messengers upon request.

e. Customers can request in-person meetings, which may incur additional service fees; however, we prefer to handle interactions remotely as much as possible.

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