Frequently Asked Questions


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FAQs provide answers to common queries.

Note: The information in this FAQ is for general reference only. For specific advice, consult professionals or contact us directly. The FAQs may change, and external links don’t indicate endorsement.

All the FAQs below are as of 1 Feb 2024.

Total 11
#Privacy & Data Security
Your privacy is our top priority. We ensure that any information you share is treated with the highest level of confidentiality and is used solely for the purposes of :

(1) Addressing your inquiries and requests through our team, trusted partnership agencies, and professional experts specifically involved in your case only.

(2) Communicating with you to provide our support services.

(3) Fulfilling your requests and achieving your objectives.

(4) Adhering to specific Korean data protection laws, such as the Personal Information Protection Act, ensuring compliance with all regulations.


We guarantee that your information is not disclosed to unrelated third parties. Our website is designed to respect your privacy, hence we do not use cookies for tracking purposes.

For those who prefer an added layer of privacy, we offer the option to interact using a nickname instead of your legal name.

We are committed to maintaining the confidentiality of our client’s information and will issue a Non-Disclosure Agreement (NDA) upon request to ensure your peace of mind.

Your control over your information is paramount. You can request the removal and permanent deletion of your personal data from our systems at any time, and we will act swiftly upon such requests.


User Information Retention Period :

User information, including personal details provided in inquiries or emails, such as names, email addresses, and contact information, along with associated requests, will be retained on our systems for 2 years (24 months). After this period, the information will be securely erased and permanently deleted.

For a comprehensive understanding of our privacy practices, including data usage, storage, and security measures, please review our detailed Privacy Policy [Privacy Policy – Excellante Korea]

Feel free to contact us with any questions or for further clarifications on our privacy commitments.
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