Frequently Asked Questions

The distinction is based on three categories:

• Billing Party: Individual clients fall under Personal Services, while business clients fall under Business Services.
• Payer: Individual payments are for Personal Services; business payments are for Business Services.
• Type and nature of the work: Personal Services cover personal matters, while Business Services cover business-related matters.

Yes, we provide an 'Urgent & Expedite Service' for particularly urgent situations upon client request.

This service is designed for specific cases where immediate attention is required. Compared to our 'Standard Service,' the 'Urgent & Expedite Service' may incur an additional fee to cover the allocation of extra resources needed for a faster response.

However, please note that this service is subject to availability and suitability for the nature of the request.

Please refer to our Service Options and Service Case Open Process Workflow outlined below:

Excellante Korea Service Options as of 1 Feb 2024

Attention: Kindly note that the ‘Urgent & Expedite Service’ is subject to availability and suitability for the nature of the request.

Excellante Korea Service Case Open Process Workflow as of 1 Feb 2024

Attention: Kindly note that the ‘Urgent & Expedite Service’ is subject to availability and suitability for the nature of the request.