Frequently Asked Questions


Stay Updated with the FAQ

FAQs provide answers to common queries.

Note: The information in this FAQ is for general reference only. For specific advice, consult professionals or contact us directly. The FAQs may change, and external links don’t indicate endorsement.

All the FAQs below are as of 1 Feb 2024.

Total 11
#Service Fee/Billing & Payment

Clients should notify us of the wired amount and the name of the sender. We will verify with our bank, confirm with the client, provide a relevant invoice with detail.

If requested, we can also issue a local tax invoice and send it to you.
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#Service Fee/Billing & Payment
Below are the instructions on how to pay 'Excellante Korea' using the PayPal website or the PayPal app installed on the smartphone:
  1. PayPal (www.paypal.com or PayPal App): Dashboard or Activity -> Recent activity -> ELECTRIC BILL -> Send Payment -> Send
  2. PayPal (www.paypal.com or PayPal App): Dashboard or Activity -> Recent activity -> ONLINE PURCHASE -> Select payment method (PayPal or Credit Card) -> Complete Purchase
  3.  If you don't have a PayPal account, you will receive a PayPal email invoice to pay through PayPal. Simply click on the PayPal link in the PayPal email invoice and follow the provided instructions.
For further details, please refer to the following PayPal website link.
Additionally, you can consult the help guide video (HELP-316-Desktop-PPO.mp4) available for download from the PayPal website (www.paypal.com) or ask us.
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